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How can I contact Inniverse?

You can contact us by filling out the contact form. Alternatively, you can directly send an email to customerservice@theinniverse.com If you need information about business cooperation, please contact our business team info@theinniverse.com We plan to reply within 24-48 hours.

Why haven't I received the verification code yet?

Your verification code email has been blocked or filtered. Legitimate emails are sometimes blocked or moved to the spam folder. Therefore, please do not forget to check your junk mail or junk mail folder to ensure that your email provider has not mistakenly archived emails.

How can I collaborate with Inniverse?

We are glad that you are interested in this and would like to see how we can collaborate with you! To start using, please register a user account on our website. From there, you can browse our catalog, place orders, and get in touch with suppliers and designers. If you need personalized assistance, please contact our customer service and we will guide you through the entire process.

Can I cancel or change the order after placing it?

Sorry, once you place an order, the system will start processing your order. So we cannot cancel the order after placing it, but if you want to delay delivery or update the quantity, shipping address, etc., please contact customer service within 24 hours after placing the order, and someone will reply to you as soon as possible.

How can I track my order?

Once production is completed, you will receive a logistics tracking number when shipping. You can access the detailed information and update status of your order under 'My Orders'.

What is the shipping cost?

The shipping method and cost may vary depending on your order quantity and delivery address. When you place an order with the supplier, the shipping cost will be included in the quotation.

What role can I play on this platform?

You can be one of our designers, yarn suppliers, fabric suppliers or finished product suppliers. We also welcome ESG certified professionals, testing labs, etc. There are many possibilities, there must be one for you!

Do the products on the website comply with ethical standards?

Yes, this is very important for us, sustainability is one of our core values. Please check the supplier policies that we require all suppliers to comply with at any time.

How do I change my password or other account details?

After signing in, click on the "person" logo at the top right corner. There you will access your personal homepage where you can view and edit any account details.

How can I become a designer on your platform?

Thank you for your interest. To become a designer on our platform, please register and create your profile as a designer on our platform. Once your form is submitted, we will review it within 10 working days and provide you with confirmation. If you have any further questions, please contact our customer service. Designer entry guidance video: https://www.bilibili.com/video/BV1TmopYbEjs/?spm_id_from=333.1387.homepage.video_card.click.

I've forgotten my password, what can I do?

If you forget your password, please go to the login page and click "Forgotten password". It will prompt a page for password reset, then enter your email address and press Submit. We will send an email to you with a link for resetting your password.

How do I become a supplier on your platform?

Thank you for your interest. To become a supplier of our platform, please register and create your personal profile as a supplier on our platform. Once your form is submitted, we will review it within 10 working days and provide you with confirmation. If you have any further questions, please contact our customer service.

What platform is Inniverse?

Inniverse is a digital industry platform in the field of light luxury fashion, providing full-chain solutions: Source traceability | Blockchain technology links the planting end and the brand end to achieve transparent tracking of raw materials Efficient collaboration | Real-time order tracking system + digital collaboration space, designers and suppliers can co-create products online Innovation acceleration | Sharing 3D design tools and trend data, shortening the new product development cycle by more than 50%

Where is your platform headquarters located?

Our headquarters is located in Jiaxing, Zhejiang Province, China, with exhibition halls in China, South Korea, and the United Kingdom.

What services does Inniverse offer?

Business 2 Business Marketplace - We support fashion brands through technology-driven end-to-end innovation, providing effective business solutions for large, medium and small companies. Supply Chain Digitalization (Blockchain Traceability, Real-time Order Tracking) Cloud Collaboration Tools (3D Design Prototyping, Trend Analysis) Flexible Production (IP Protection) Sustainable Development Solutions (Eco-certification, Carbon Footprint Tracking) Knowledge Services - Through well-researched market intelligence reports, articles and latest news. Trends: Keep up with the pulse of fashion, provide in-depth industry information and cutting-edge trend situations. Fashion Shows: Present the latest fashion masterpieces, take a look at the style of the stage, and appreciate the new design trends. Events: One-click access to global fashion exhibitions and top industry events, and grasp the latest developments of the industry.

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