FAQ

Inniverse is a fashion and textile platform connecting designers, brands, buyers, and suppliers around purposeful products and more sustainable production.

Inniverse is designed for fashion businesses, designers, manufacturers, retailers, and suppliers looking for quality products, materials, and reliable sourcing partners.

For order support, business collaborations, and general inquiries, email customerservice@theinniverse.com. Our team aims to reply within 1–2 business days.

Inniverse features a curated selection of premium sustainable yarns and fabrics, including organic cotton blends, viscose, polyester, nylon, linen, metallic-accented yarns, and other high-quality compositions suitable for apparel, accessories, and home textiles.

Our yarns combine premium quality with sustainability credentials. Designers can create distinctive, eco-conscious collections, while manufacturers benefit from consistent quality, traceability options, and more responsible sourcing.

Browse the Fabrics category, filter by composition or sustainability features, and submit inquiries directly to verified suppliers. Many suppliers also offer customization and OEM/ODM support.

Inniverse organizes products across Women’s wear, Men’s wear, Kids’ wear, Bridal & Wedding, and Accessories, with options focused on quality craftsmanship and more sustainable production.

Yes. Inniverse supports ready-stock and quick-turn options as well as customization pathways through its supplier network. Contact suppliers directly for specific development discussions.

Knit embroidery adds decorative patterns to knitted fabrics through embroidery, enhancing the visual appeal and artistic expression of knitwear.

Jacquard creates patterns directly during weaving by controlling the interlacing of warp and weft yarns. It is known for precise patterns and rich color capabilities.

Refibra® is an eco-friendly cellulosic material that incorporates recycled cotton scraps into a wood-pulp-based fiber, helping turn textile production waste into a useful material.

EcoVero™ is a viscose fiber developed by the Lenzing Group from sustainably sourced wood resources using a lower-impact production process.

Recycled Cotton is made by reusing discarded cotton, industrial waste, and fabric or yarn scraps from textile production.

Browse the catalog, choose your product and available options, then add it to your cart and continue to checkout. For products that require an inquiry, use the product inquiry option and our team or supplier will follow up.

An account is recommended for managing orders and inquiries. If guest checkout is available for the product, you can also place an order without registering.

Yes. Many suppliers support wholesale, OEM, and ODM requests. Include your required quantities, target specifications, and delivery needs in the inquiry so the supplier can advise you.

Delivery time depends on the product, destination, stock status, and supplier. The estimated timing is shown during checkout or confirmed by the supplier for inquiry-based orders.

When tracking is available, the tracking details are sent to the email address used for the order. You can also contact customer service with your order number for help.

Available payment methods are shown at checkout and may vary by destination, currency, and order type. Payment must be completed through the secure checkout flow.

The checkout displays the currency and final total before you pay. Your bank or card provider may apply its own exchange rate or foreign transaction fee.

Return eligibility and time limits depend on the product and supplier. Please review the applicable return policy before ordering and contact customer service as soon as possible if there is a problem with your order.

Contact customerservice@theinniverse.com with your order number and clear photos of the issue. Our team will help review the next steps.

Product certifications vary by material and supplier. Examples include GRS, GOTS, FSC, OCS, RWS, RMS, OEKO-TEX®, PEFC, and other recognized standards. Please check the product details for the certification applicable to a specific item.

Inniverse helps buyers discover materials and products with sustainability information, connect directly with suppliers, and make more informed sourcing decisions that can reduce waste and encourage responsible production.